At Femira, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
Eligibility for Returns
Returns are accepted only if:
- The product is unused, unwashed, and in its original condition
- Original tags, packaging, and invoice are intact
- The return request is raised within 7 days of delivery
Certain items may not be eligible for return due to hygiene or safety reasons.
Non-Returnable Items
The following items are not eligible for return or refund:
- Innerwear, intimate wear, or hygiene-sensitive products
- Items purchased during sale or clearance (unless damaged or defective)
- Customized or altered products
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear images or videos. Once verified, we will arrange a replacement or refund as applicable.
Return Process
- Contact our customer support to raise a return request
- Our team will review and approve the request
- The product must be packed securely and handed over as instructed
- Once received and inspected, the return will be processed
Refund Policy
- Approved refunds will be processed within 7–10 business days
- Refunds will be credited to the original mode of payment
- Shipping charges (if any) are non-refundable unless the return is due to our error
Exchange Policy
Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.
Cancellation Policy
Orders can be cancelled only before they are shipped. Once dispatched, cancellations will not be accepted.
Return Shipping
Return shipping costs will be borne by the customer unless the product received is damaged, defective, or incorrect.
Policy Updates
Femira reserves the right to update or modify this policy at any time without prior notice. Changes will be effective once posted on the website.
Contact Us
Email Address: femirablr@gmail.com
Contact Number: 8660888141
Address : 37, 1st Floor , 3rd Cross street, DLF Rd, Puttama Layout, Nyanappana Halli, Bengaluru, Karnataka 560114